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Understanding NCM’s Service Standards and Commitments
The Service Level Agreement (SLA) of the National Center for Meteorology (NCM) in Saudi Arabia sets clear standards and guidelines for delivering accurate, timely meteorological data and services. It outlines NCM’s commitments to service reliability, response times, and data quality to ensure users receive dependable weather information essential for decision-making across various sectors. The SLA serves as a framework for maintaining high standards in NCM’s weather and climate-related offerings for both public and governmental use.
Service Level Agreement (SLA)
Service Level Agreement for Licensing and Permitting Services
In accordance with the instructions of the National Center of Meteorology, to improve the services provided to beneficiaries in accordance with the tasks and responsibilities assigned to it, and to do everything in its power to provide services to beneficiaries and provide customers with electronic services in the easiest and most appropriate ways as quickly as possible, the aim of which is to facilitate the completion of beneficiaries’ requests through the use of electronic meteorological services.
Privacy and confidentiality of information
The National Center of Meteorology is keen to keep the confidentiality and privacy of beneficiary information at the top of its priorities, and the privacy and confidentiality policy is a condition for using this site.
Help and Support
Meeting the different needs of beneficiaries and providing assistance and support in appropriate ways by providing readable content and various resources in different forms and facilitating use to provide a distinctive and effective experience for beneficiaries.
Availability of communication mechanisms
At the National Center of Meteorology, we are keen to have effective mechanisms for communicating with beneficiaries via phone, website, email and social media services, where beneficiaries can contact us, ask their questions and get a response as quickly as possible.
Contact information
Email:
cr@ncm.gov.sa
Contact Number:
1987
Social Media Platforms:
NCMKSA
FAQs for the Permits/Licensing Service
Government sectors, individuals, and private companies.
- Issuing permit/license for an observer
- Issuing license for an advanced observer
- Issuing license for a senior observer
- Issuing permit/license for a forecaster
- Issuing license for a senior forecaster
- Issuing permit/license for a maintenance technician
- Issuing license for maintenance supervisor
- Issuing permit/license for an existing weather station
- Issuing permit/license for a weather station under construction
- Issuing permit/license for installation and maintenance works
- Issuing permit/license for managing and operating weather stations
- Issuing permit/license for calibration of weather stations
- Publishing and utilizing meteorological data
- Licensing for non-profit meteorological services
Applications are submitted via the Center’s website.
There are general requirements and specific requirements for each service. These can be reviewed through the website.
The execution time varies by service and can be reviewed on the website.
Once service approval is granted, the beneficiary will receive an invoice via email. The fee can be paid through the “SADAD” service.
Use the "Contact Us" link to choose the issue type and describe the problem. It will be addressed promptly, and you will be contacted. Alternatively, email: cr@ncm.gov.sa.
You can contact the center via the contact options on their website, by email at cr@ncm.gov.sa, or by calling the unified number: 1987.
The National Center for Meteorology operates from 8 AM to 4 PM, Sunday to Thursday.
E-Services Standards
|
Sr. No.
|
Sevices type
|
Expected time to close the request
|
Service availability time
|
|---|---|---|---|
| 1 | Application for License to Practice as an Advanced Observer | (6-23) working days | 24\7 |
| 2 | Installation and Maintenance Services License Request | (6-23) working days | 24\7 |
| 3 | Meteorological Data Publishing or Utilization Service | (6-23) working days | 24\7 |
| 4 | Request for a License to Manage and Operate Meteorological Stations | (6-23) working days | 24\7 |
| 5 | Request for a Permit/License for a Meteorological Station Under Construction | (6-23) working days | 24\7 |
| 6 | Request for a Permit/License to Practice as a Forecaster | (6-23) working days | 24\7 |
| 7 | Request for Permit/License to Practice as a Maintenance Technician | (6-23) working days | 24\7 |
| 8 | Request for Permit/License for an Existing Meteorological Station | (6-23) working days | 24\7 |
| 9 | Request for License to Perform Installation and Maintenance Works | (6-23) working days | 24\7 |
| 10 | Non-Profit Services License Request | (6-23) working days | 24\7 |
| 11 | Application for License to Practice as a Chief Observer | (6-23) working days | 24\7 |
| 12 | Request for a License to Practice as a Maintenance Supervisor | (6-23) working days | 24\7 |
| 13 | Request for License to Practice the Profession of Senior Forecaster | (6-23) working days | 24\7 |
| 14 | Request for Permit/License to Practice as a Meteorological Observer | (6-23) working days | 24\7 |
- Should the beneficiary not receive a response within the allotted time, they are encouraged to escalate by contacting cr@ncm.gov.sa via email.
- In case of objection to violations, please contact us via email at cr@ncm.gov.sa
Last Modified Date: 21/08/2025 - 8:58 PM Saudi Arabia Time
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